Add products

Within the catalog management step, in the Add products tab you have the option to Add by sku, simply press the button and enter the sku of the product you want to add.

Alternatively, you can go to the Not Selected tab and click the arrow on the desired product. This will add it directly to your product selection.

Exclude products

If you have products already included in your selection and want to remove them, you can do so using the two opposite functions.

From the Exclude Products tab, you can enter a SKU and it will be excluded. Note that exclusions take precedence over inclusions.

You can also remove a product from the excluded area.

Once you have made your desired selection, remember to reach the last step of the synchronization process and publish the changes so that they are applied.

La entrada Publish and unpublish individual articles from the multichannel. se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

In this section you can add the regions to which you want to be able to serve your shipments.

In this section, choose the country or countries that will use this shipping template. You must also choose whether you want to use a fixed price, free shipping, or other options. Keep in mind that you’ll need to configure the value to suit your needs.

If you want to use free shipping, you have an option in the multichannel option to add a premium to the products and cover the shipping cost.

If, on the other hand, you prefer to choose a fixed price, there is a general information table in the multichannel that will serve as a guide to setting shipping prices.

Remember that once you have set the values ​​within Wix you must save the changes using the Save button that appears in the upper right area of ​​the Wix interface.

La entrada How to set up shipping costs in Wix se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

If you can’t find the order we received in the marketplace, you can try to retrieve it manually using the multichannel tool.

Make sure the order you are checking has a bigbuy product provided by the multichannel and that the selling channel is connected normally.

First, click on the drop-down menu of the orders option to open the Configuration section.

Within this new section you must perform the following steps

1. Click on the option to recover manual orders
2. Choose the sales channel that corresponds to this order
3. Enter the order number as it appears in the marketplace and click on the Recover button.

This will make a request to your sales channel to attempt to obtain the specified order. Please note that the marketplace may take up to 30 minutes to process the request, and therefore, the order will take a while to appear in the Orders section.

Please note that if you have multiple orders assigned, you will be able to perform a manual retrieval every 15 minutes.

If after this period the order has not appeared in the multi-channel, you can contact our technical support team (specifying what you did, your internal order number, and the sales channel), who will review your specific case.

La entrada Marketplace orders that have not been transferred to the MIP se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.