Now, we’ll show you the simple steps to edit the texts and images of your store. Always remember to edit and publish the MIP before making changes, so everything will be as you want! 

1. Editing texts

By default, all product information is published from BigBuy for proper creation in the channel. Keep in mind this will affect every new product you publish: therefore, if you want to customize the texts of the product sheet, you need to select the elements you want to customize in the channel. Let’s see together how to do it! 

First of all, access Multi-Channel (MIP) > Your Store > Catalogue Management: 

In this section, along with other important configurations such as selecting which products to include or exclude and reviewing your selection completely, you will also find the option of Additional Configuration > SEO Text Customization: 

Here, you can choose the language and the element you would like to customize directly in your store: the title, product description, and category name.

Once you have configured this option, you can change the texts directly from the configuration of your online shop.

2. Editing images

Keep in mind that the first time you publish on the channel or a new product is published, all the information about it will be sent to create it correctly in the channel, including the images. 

As with texts, to be able to edit the images in your store, you must first configure this option in Multi-Channel (MIP) > Your Store > Catalogue Management. 

Once here, you will need to enter Additional Configuration again: however, this time the menu to select will be Product Images Update: 

By clicking on the dropdown, you will select Disable automatic image update for the entire catalogue. 

You can choose to disable the update for the entire catalogue, simply by selecting the option. 

If, on the other hand, you want to disable it exclusively for some specific products, you will need to enter them below. You can do this via SKU or via CSV file. We recommend this option if you have many references: this way, you will avoid a lot of manual work. 

La entrada How to edit Texts and Images of Synchronized Products  se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

1. Synchronization

Before diving into the details of each section, it is crucial to sync your Amazon account with our MIP (Multi-Channel Integration Platform). To accomplish this important step, we recommend following this tutorial: 

• How to synchronise Amazon through the Multi-Channel Integration Platform

2. Products  

Explore the following articles to get all the necessary information on how to select, modify, and organize the products you want to publish in your Amazon store. 

• How to publish on Amazon: best practices
• How to manage product selection through the Multi-Channel Integration Platform  
• Which products should appear in my store  

3. Shipping  

Check out the following articles for detailed information on how to set shipping prices, choose carriers, and automatically sync shipping prices in your Amazon account. 

• Configuring Shipping Costs on Amazon 
• How to apply free shipping on marketplaces from Multi-Channel Integration Platform 

4. Prices  

In this section, you will learn how to adjust the prices of your products simply. 

• How do price rules work? 
• How do I confirm the price of products on each sales channel 
• How to create offers in marketplaces using price update 

5. Orders  

Learn how to efficiently manage orders in the Multi-Channel from BigBuy: 

• How orders are synchronized with Multi-channel Integration Platform 
• Orders that do not pass to MIP from marketplaces (coming soon) 
• How to manage pending review orders 
• What is it and how to use the Wallet in my BigBuy account 

6. Important Configurations  

Finally, here you will find additional tips and answers to frequently asked questions. 

• How to put my Amazon store in vacation mode 
• How to unpublish and disable the different marketplace connectors from the Multi-Channel Integration Platform 
• How to unpublish a marketplace through the Multi-channel Integration Platform 

7. BLOG  

Lastly, don’t miss our blog posts, which include: 

• [INFOGRAPHIC] Do you want to do dropshipping on Amazon? We tell you how to do it successfully 
• How to Sell on Amazon (2023): The Complete Guide 
• Selling on Amazon: Frequently Asked Questions (FAQs) 

Thank you for choosing our Amazon Connector! We are here to facilitate your path to success in your online business. 

La entrada Amazon Connector: Complete Guide se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

It’s important to note that, over time, product prices may change in the BigBuy catalog. Therefore, we recommend not using this function for many products to keep your store up to date. If you want to change prices for the entire catalog, we recommend using the other tools explained in detail in the article How Price Rules Work. 

Below, we’ll explore how to use the Price Update tool step-by-step. 

Select the products you want to put on offer:

Before starting, choose the references and note them down, as you’ll need them in the following steps. 

Configure the Price Update tool in your connector:

In your connector’s Pricing Strategy, select Additional Configuration > Price updates > Disable price update by SKU to activate this tool.  
Enter each reference (SKU) whose price you don’t want the MIP to update. If desired, you can also add the references from a CSV file and remove them once your offer ends. 

Publish the changes:

Once you have entered the references, continue to the end of the configuration and click Publish to apply the changes. 

Create offers on the marketplace:

Once you have configured the MIP, you can change the prices or create offers from your marketplace’s control panel. If you have followed the steps up to this point, the prices you set in the marketplace will not be updated by our software.

Activate the price update exclusion function to be able to enter the references of the products for which you don’t want the price to be updated in the marketplace.

Relevant Notes for Some Marketplaces

Amazon

In order to use the price update function, you need to grant the Multi-Channel Integration Platform permissions to access the reports.

To do this, take the following steps:

• Go to Settings> User Permissions

• In User Permissions, click Manage Permissions.

• Once inside, go to Reports and click on View and edit to give the permissions.

eBay

Offers that are out of stock or deactivated products are voided. When the product is registered again, the price defined by the pricing strategy that you have established in the Multi-Channel Integration Platform will be used.

La entrada How to create offers in marketplaces using Price Update se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

From the eBay marketplace

You need to accept the International sales agreement before placing your items for sale on an eBay website which isn’t the site that you registered on, or if you offer international shipping options.

Please check within your eBay account selling settings.

On the Multi-channel Integration Platform

You can configure international shipping for your eBay account from the Multi-channel Integration Platform. To do so, follow the steps below:

Activate the international shipping option on the Multi-channel Integration Platform

Activate the international shipping checkbox in the “carriers” step of the Multi-channel Integration Platform.

When activating international shipping, bear in mind that your listing may appear on other eBay sites and may be available to international buyers.

Configure international shipping

In the “Ship to” section, select a shipping country. You should configure the carriers in this step. Bear in mind that the average cost of the main country will be applied to the group.

In the “Mode” section, choose the strategy you wish to apply:

• Low price: the cheapest available for that country.
• Medium price: an average of the shipping costs for that country.
• High price: the highest shipping cost for that country.

For the low or medium price, you can choose an increment amount in the next section. This increment will be applied to the low or medium price, depending on your selection.

In the next section, you can also include a price per additional item. If you wish, you can also select free shipping for the selected country. Once you select free shipping, it will give you the option of selecting Amount or Weight. This will allow you to choose free shipping from x amount or free shipping up to x weight. If you do not enter a value in Amount, the free shipping will apply to everything.

Lastly, you can select other countries whose cost will be the average shipping cost of the main country you selected previously.

Offer an additional service

By clicking on “offer an additional service”, you will be able to configure a new main country along with other countries. This way, you can create up to 5 shipping groups with the same cost and the same conditions.

This feature gives you the option to sell in all European countries from just one eBay setting.

Now that you have configured international shipping on the Multi-Channel Integration Platform you can start to sell in these countries. This setting will take effect in just a few hours, depending on the number of items you have published in your eBay account. You can check this setting in the product listing on eBay, and you will have all of the shipping countries available in the Shipping and payments section.

If you would like to find out more about how to synchronise eBay through the Multi-channel Integration Platform, click here.

La entrada How to configure eBay international shipping on the Multi-Channel Integration Platform se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

Users with sales channels on eBay, Amazon and AliExpress should refresh/renew access on a regular basis to avoid synchronisation problems. This will prevent the access credentials generated by these marketplaces from expiring.

When you refresh these accesses, token validity is extended and the old token is converted into a new one.

When do access tokens expire?

• AliExpress: 6 months
• Amazon: 1 year
• eBay: 1 year

At BigBuy we recommend renewing each marketplace token quarterly to ensure that everything works smoothly and that the stores remain active.

How do you upgrade access tokens?

The eBay and AliExpress tokens are automatically updated from the Multi-Channel Integration Platform. In the left column, click on 'Emarketplaces’ and then select the marketplace you want to update and click on ‘Reset credentials’

La entrada How does the renewal of credentials work in the marketplaces? se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

Now, let’s look at the configuration:

When you create a new sales channel on eBay from the Multi-channel Integration Platform (by clicking on “+”) you access the first step in the Configuration of the sales channel.

To log into your eBay account, enter your User name, your PayPal email, and click on Login. Then you will be able to synchronise the Multi-Channel Integration Platform.

When you press the Login button, the following eBay window will appear, from which you can begin the session.

In this window, enter your eBay username/email and your password. If the information is correct, a new eBay authorisation window will appear.

In this step you should authorise the Multi-Channel Integration Platform to be able to use the API calls of your eBay account and to synchronise the BigBuy catalogue with your eBay account.

Once the terms have been accepted, you will be redirected to the new MIP where you will be able to continue the publishing process of the sales channel on eBay.

The next step will be to select the products you want to publish on eBay. To do this, go to the following post: http://www.bigbuy.eu/academy/en/how-to-manage-the-inclusion-and-exclusion-of-products-through-the-multi-channel-integration-platform/

Personalise units for sale by product

By default, eBay imposes a restriction on the maximum sales amounts for new accounts. For this reason, one unit of each product is placed for sale in order to list the maximum number of products and have more chances of selling.

On the Multi-Channel Integration Platform, a feature has been developed from which you can list more units per item. Go to the Multi-Channel Integration Platform and, in the Select products step, activate the function Personalisation of units for sale per product.

If you wish to list more units per item, define the maximum stock to be listed per item according to the price range.

If you want to find out the offers limit (by item or amount) of your eBay account, you can do so from the main seller panel, as shown in the picture below in Monthly limits

To increase these limits, you will need to contact eBay and request an increase, approval will depend on your seller level (according to performance, orders, etc).

After this subsection, click Continue.

You will then see the shipping configuration.

In the first block, activate or deactivate the shipping methods you want to use for shipping on eBay. Keep in mind the description of each method and choose the one/ones that you consider best for your business.

In the “Mode” section, you should select the pricing strategy you wish to apply to each area:

• Low price: the most economical available in this area. In some cases, this option will mean you pay part of the shipping costs, but it will be more competitive.
• Medium price: an average of the shipping costs for this area.
• High price: the highest shipping cost for this area. Choose this option if you never want to pay shipping costs for your orders, although it will be less competitive.

For low or medium price, you can choose an amount by increments.

In the second block, select the carriers you want to use. They all appear activated by deafult, and we recommend you leave it like that.

If you don’t want to work with one of these carriers, you can deactivate them, but bear in mind that you could leave an area without a shipping service. If this happens and you receive an order to this area, the order will remain pending review and you would need to enter, select an available courier for the area and press Resend order.

When the configuration is complete, click “Continue”.

The next step in the configuration process is the pricing strategy. In this article we explain the process of configuring price rules in detail.

When configuring the pricing rules, there is a specific “Emarketplace Commissions” section in eBay. If you want to include eBay commissions in the price of the item, select the box and you will see a field where you can enter the percentage you want to apply,

When the configuration is complete, click Continue.

You have now reached the last step of Configuration.

La entrada How to synchronise eBay through the Multi-Channel Integration Platform se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

To start synchronizing products, you need to go to the Catalogue Management section: 

Below, we’ll explain how you can add and exclude products from your synchronization, as well as the information you should consider before publishing them. 

1. Add products 

This is the first step to begin your synchronization. Choose the products you want to include in your catalogue. You can do this by category, brand, references, or CSV. We’ll explore each of these steps below. 

1.1 Add products by categories 

To select categories, use the drop-down menu in the category tree: 

You can select both main categories and more specific sub-categories and combine them as needed: 

Important: If you select a parent category, all child categories will be included automatically. 

1.2 Add products by brand 

To select products by brand, click on the “Add Brands” button and search for the desired brands, then click “Add” to include them: 

All products from that brand will be published in the sales channel, even if they haven’t been individually selected or aren’t part of the chosen categories. 

1.3 Add products by SKU or CSV document 

You can also add products from the BigBuy catalogue by searching by reference number (SKU) or importing a CSV file with the different SKUs of your interest. 

You can download the CSV files directly from the catalogue, after searching by keyword or selecting one of the dynamic categories Hot Deals and Top Sales: 

2. Exclude products

In this section, we’ll learn how to exclude products from our synchronization. 

2.1 Exclude products by price range 

When synchronizing by categories or brands, some selected items may not fit your sales strategy due to their price, either too expensive or too cheap. 

To exclude products by price, set a minimum and maximum wholesale price to exclude products within that price range from being published: 

2.2 Exclusion by condition 

Is your business idea to sell only new products? Or do you also want to take advantage of our selection of refurbished products? With this option, you can exclude products by their condition (new or refurbished) by checking the corresponding box: 

2.3 Exclude products by brand 

If you’re interested in excluding one or more brands from your sales channel, click the “Exclude Brands” button and search for the desired brands. Then click “Add” to exclude them from your synchronization: 

2.4 Exclude products by SKU or CSV document 

Similar to inclusion, you can exclude products by searching by SKU or importing a CSV file with the different SKUs you want to exclude: 

2.5 Exclude products with shipping restrictions outside the European Union 

If your business strategy also targets customers residing in non-EU countries, you can exclude products with shipping restrictions outside the EU by simply checking the corresponding box. 

Some products in our catalogue have shipping restrictions to countries outside the European Union (EU) indicated by references starting with S71*, S72*, S74*, S83*, S91*. If you sell within the EU, you don’t need to activate this functionality. 

Otherwise, we recommend activating it to avoid problems with products that cannot be shipped outside the EU. 

3. Selected products

In the “Selected” tab, you can see your current selection and the reason why each product was selected (by category, brand, etc.). Similarly, you can check why some products are excluded from your selection: 

If you want more information about a specific product, go to the “Products” section (in the left menu of the Multi-Channel Integration Platform) and enter the SKU or EAN of the product. Click the view icon to check its status and price. 

4. Excluded products

Similar to the “Selected” tab, in this section, you can check which products are excluded from your sales channel and verify the reason for the exclusion: 

5. Non-selected products

In this tab, you can see the list of products that you haven’t selected in your range of chosen products for publication: 

6. Additional settings 

In this section, you can select more options to perfectly align your synchronization with your business strategy. 

6.1 Update product images 

The products in the BigBuy catalogue may have image changes, so it’s recommended to update them automatically. If you choose not to, remember that only in the first publication of the channel (or a new product is published) will all product information be sent for its correct creation in the channel: 

6.2 Add custom text in product description 

This feature allows you to add custom text to all descriptions of your synchronized products. Depending on your business strategy, you can specify, for example, that you don’t ship to certain geographic areas or use a commercial appeal phrase for your business: 

6.3 Text customization for SEO 

By default, BigBuy publishes all product information for its correct creation in the channel. Note that this will affect every new product you publish. If you want to customize the texts of the product sheet or the title, select below which element you want to customize in the channel. Once the desired option is activated, data updates will not affect the changes you have made: 

6.4 Units for sale per product 

By default, some sales channels like eBay impose a restriction on new accounts for the maximum amount for sale. For this reason, we put one unit for sale of each product to publish the maximum number of products and have more chances of selling. 

If you want to publish more units per item, select this option and define the maximum stock to be published per range. Note that if you have publication limitation, this option will affect the number of published items: 

7. Things to consider 

• Each new publication overwrites the previous one. If you want to add new products without removing the previous ones from your store, you must maintain the first selection and expand it. 
• The maximum number of products to select for Ecommerce is 25,000. Additionally, 5,000 publications are reserved for publishing news from the selected categories. 
• If different categories, brands, and products are selected, all of them will be displayed. For example, if we select the category “kitchen” and the brand Bosch, not only Bosch washing machines or hoods will be displayed, but also products like drills, since the entire brand, as well as the entire category kitchen, is added. 
• Exclusion prevails over selection, so if we select the category kitchen and exclude Bosch, no products from this brand will appear, not even those in the kitchen category. 
• Inclusion by SKU prevails over exclusions. If we include a product by SKU, it will be considered selected in any case, even if we exclude by price range, brand, or product condition. 
• The only exclusion that overrides the inclusion by SKU is the exclusion due to shipping restrictions, explained in paragraph 2.5 of this article. 
• It is not necessary to publish by categories. If desired, you can add brands or even a complete list of products using the reference selection. 
• Remember to go to the last step and click on “Publish” when you have all the changes ready and want them to be applied. 

La entrada How to manage product selection through the Multi-Channel Integration Platform  se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

Note: The taxes applied to the product are calculated according to the seller’s tax information and the country.

Where I can see the final sale price of my products:

– In the Products section:

• Navigate to the Products section in the Multichannel dashboard (located in the left menu).
• Locate the product either by its SKU or EAN and click on the view icon on the right to access the product page.
• Scroll down to the Product Publication Status section.
• Click on the calculator icon corresponding to the sales channel where the product is published.
• Review the final price of the product and examine how it is calculated, including factors such as taxes, margin percentage, rounding, conversion factor, and more.

– In the Orders section:

• Go to the Orders section in the MIP (located in the left menu).
• Click on MIP Order ID to see the details of the order.

• Click on the eye icon next to the product in question.

• You will be redirected to the Products section.
• From there you can see the final selling price by clicking on the calculator icon, as explained above.

– In the Pricing Strategy section:

• Access the tab Strategy implemented.
• Enter the reference (SKU or EAN) of the product to check its price.
• Click on the arrow to open the strategy details.
• In the Wholesale price Simulation column, click on See more to check the price details.

– In the Publish section:

• Publish your sales channel.
• Once published, you can view the list of products.
• Filter by SKU or EAN to see the price of a particular product.
• Click on the arrow to open the product details.
• In the Wholesale price Simulation column, click on See more to check the price details.

Now you know how to check your final sale prices. If you have established pricing rules, published them and after 24/72 hours you find price discrepancies, please contact us from your contact area with specific examples (SKU references) so we can investigate further. If prices match in your sales channel and in the MIP, please review your pricing rules and adjust them if necessary.

Additionally, you can find more information on pricing rules in our Help Centre:

• How do pricing rules work?

La entrada How do I confirm the price of products on each sales channel se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

1. MARGIN SETTINGS 

Set the profit margin to be added to the wholesale price (HP) of the product by price range or by category. 

1.1. By price range 

You can set the profit percentage for products within a certain range.   

There are default rules that you can edit. We recommend that you add new price ranges by setting a maximum DP by clicking on the +, as we have a very extensive catalogue, and each range can include many references.   

Ideally, you should have ranges every €25 up to €100 DP at least, which is where you will find the largest number of references in our catalogue. 

Please note that if you do not activate the option Activate price range, the BigBuy Recommended Retail Price (RRP) will be applied, as it will be applied from the last price range set. 

1.2. By category (recommended for marketing campaign):

You will be able to select to which last level category to apply a different profit percentage than the range pricing rule. 

Example: 

• Products in the price range 10€-50€ will have a percentage of 30%.  
• Of these, those that fall into the Solar Line-Aftersun category will increase this percentage you set. 

2. ADDITIONAL CONFIGURATION 

2.1.Minimun profit: 

You will be able to set a minimum-security profit for all the sales you make. If you enter, for example, “2”, the system will add €2 to the sale price for products where, with the price rule set, the minimum profit is less than €2.    

2.2. Commissions: 

Commissions Ecommerce 

With this option you can add a general commission to all products. This can be useful, for example, to add the commission charged for the chosen payment method or for a marketing campaign. 

Commissions Marketplace 

As you know, marketplaces charge a commission per product.   

If you activate the recommended option, the technology developed by BigBuy previously sends us the commission charged by the marketplace, so we can publish the sale price with the corresponding commission included.   

If you choose to edit the commission percentage, you must consider what commission the marketplace charges for your published products and then take an average. Otherwise, you can make a loss by not taking into account this expense that the marketplace always charges you.   

2.3. Sales price rounding:  

Rounding is an automatic option that rounds prices to make them more visually appealing.   

If you drop down this option, you can select one of four rounding options: 00,00€ 00,00€, 00,09€ or  00,99€. 

2.4. Price updates: 

You can use this option to prevent the prices of certain products from being synchronised in your sales channel. You will prevent Bigbuy from updating the prices of these products and overwriting the prices you have configured in your sales channel.  

Add the SKUs of the products you want, either individually or through a CSV file, to later, adjust the desired price in your sales channel.  

If you are going to use the Add by CSV option, you will need to download the template to follow the appropriate format. Once you have the CSV ready, you must add it.   

2.5. Conversion rate (currency): 

You will be able to enter the value you want to convert the amount. This is essential to be able to work with a currency other than the euro in your ecommerce software.  

We recommend that you keep an eye on currency conversion changes to avoid currency value differences.  

3. STRATEGY IMPLEMENTED 

By downloading the CSV file, you will be able to consult the sales price calculated according to the established strategy.   

However, if you want to define a profit percentage for specific references, you can adjust the desired margin by downloading the CSV file and editing the column “New margin to apply” and uploading the edited file again.   

Example:  

You have already set your price rules by range or category and now you want to sell 5 “hook” products with customized mark-up to generate more traffic to your sales channel, you will need to change the margin of these 5 references in the “New margin to apply” column for this strategy and re-upload the CSV. 

In case you want to start configuring your pricing strategy from 0, you can restore and delete the price margins applied in additional configuration and for the products whose profit margin you have customized in this Strategy Implemented section by clicking on Restore margins. 

From this section you will also be able to check at what selling price and with what profit margin you are going to publish the products, depending on the type of price rule applied.   

To check this, simply open the product in question to see the details, and even from the “see more” view you can see the price formula that will be applied. 

La entrada How do price rules work? se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.