Order management

Order management

If an issue arises, how do you request a refund?

At BigBuy, you have up to 5 calendar days from receipt of the goods to open an incident report and request a refund. Our deadline is much longer than the usual one – 24/48h – to ensure that our dropshippers have enough time to obtain and provide all the documentation required. After this time, we …

Order management Shipment and carriers

Types of shipping available on BigBuy

At BigBuy we have the best transport agencies available to deliver orders. The best transport agencies with different types of shipping from which you can choose the one that best suits your needs. In this article, we’ll tell you about the different types of shipping that are currently available on BigBuy along with their features. …

Order management

How to follow trackings on BigBuy

Tracking orders and keeping incidents with courier service under control is an important element for keeping your customers satisfied, and for this reason, we have developed a section on BigBuy through which you can track all your orders in a very easy way. With this function, you can forget about tracking on the different transport …

Order management

How to manage orders through Cross Docking

BigBuy offers you the possibility of working through the Cross Docking model. This distribution system consists of shipping a product which is held as part of the distributor’s stock within the distributor’s store and which will be deducted from the stock and shipped to each client by the distributor’s preferred carrier. Here, we explain how …