{"id":50101,"date":"2026-05-29T12:15:55","date_gmt":"2026-05-29T12:15:55","guid":{"rendered":"https:\/\/www.bigbuy.eu\/blog\/?p=50101"},"modified":"2026-05-29T12:15:57","modified_gmt":"2026-05-29T12:15:57","slug":"bigbuy-academy-shopify-store-control","status":"publish","type":"post","link":"https:\/\/www.bigbuy.eu\/blog\/en\/bigbuy-academy-shopify-store-control\/","title":{"rendered":"BIGBUY ACADEMY | Shopify Store Control"},"content":{"rendered":"\n<p><strong>&nbsp;<\/strong><strong>First Steps<\/strong><\/p>\n\n\n\n<p>In this first video you will learn&nbsp;how to take your first steps&nbsp;with the help of our BigBuy specialists.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"vi\u0301deo 1 360 en\" src=\"https:\/\/player.vimeo.com\/video\/938114297?dnt=1&amp;app_id=122963\" width=\"1290\" height=\"726\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Inicial settings, legal information, synchronization, languages, prices, design&#8230; learn all of these and more in this video.<\/p>\n\n\n\n<p><strong>Political and legal information<\/strong><\/p>\n\n\n\n<p>In this lesson you will learn how to fill the legal information of your 360 store.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"vi\u0301deo 2 360 en\" src=\"https:\/\/player.vimeo.com\/video\/938114576?dnt=1&amp;app_id=122963\" width=\"1290\" height=\"726\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Your legal information will be empty, so you will need to fill it with the help of this video.<\/p>\n\n\n\n<p><strong>Products and collections<\/strong><\/p>\n\n\n\n<p>In this lesson you will learn how to&nbsp;<strong>synchronize<\/strong>&nbsp;products and orders automatically with the help of our&nbsp;<strong>Multi-Channel Integration Platform<\/strong>&nbsp;(MIP).<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"vi\u0301deo 3 360 en\" src=\"https:\/\/player.vimeo.com\/video\/946124989?dnt=1&amp;app_id=122963\" width=\"1290\" height=\"726\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Welcome to the&nbsp;<strong>Multi-Channel Integration Platform<\/strong>, which we use to call MIP.<\/p>\n\n\n\n<p><strong>Customize products<\/strong><\/p>\n\n\n\n<p>You will learn how to modify and customize the products from your store by:<\/p>\n\n\n\n<p>&#8211; modifying categories<\/p>\n\n\n\n<p>&#8211; changing texts and images<\/p>\n\n\n\n<p>&#8211; hiding products that are out of stock<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"vi\u0301deo 4 360 en\" src=\"https:\/\/player.vimeo.com\/video\/938115496?dnt=1&amp;app_id=122963\" width=\"1290\" height=\"726\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Customize the products from your store as you want with this lesson.<\/p>\n\n\n\n<p><strong>Appendix<\/strong><\/p>\n\n\n\n<p><strong>How to create tags in Shopify<\/strong><\/p>\n\n\n\n<p>Tags are very useful for grouping, organising, or filtering products within the store.<\/p>\n\n\n\n<p>In this Appendix, we are going to see how to create the tags correctly so that the Multi-Channel (MIP) does not overwrite them during updates.<\/p>\n\n\n\n<p><strong>1.&nbsp;What tags are for in Shopify<\/strong><\/p>\n\n\n\n<p>Although customers will not be able to see the tags, they are very useful, since the search function of the Shopify online store uses them to classify the products and also to organise the search results.<\/p>\n\n\n\n<p>You can use these tags to group products and perform collective actions on them. For example, you can add the&nbsp;<strong><em>Summer&nbsp;<\/em><\/strong>tag to all products related to this topic, even though they are not part of the same category in our catalogue.<\/p>\n\n\n\n<p><strong><u>Important<\/u><\/strong>: BigBuy also uses these tags for the proper functioning of the store filters, so it is very important to observe the tags created by BigBuy and not delete them.<\/p>\n\n\n\n<p><strong>2.&nbsp;How to create tags<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"579\" height=\"158\" src=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-51.png\" alt=\"\" class=\"wp-image-50186\" srcset=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-51.png 579w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-51-270x74.png 270w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-51-370x101.png 370w\" sizes=\"(max-width: 600px) 100vw, 579px\" \/><\/figure>\n\n\n\n<p>If you want to create tags for products in Shopify, go to&nbsp;<strong><em>Products&nbsp;<\/em><\/strong>and select one to open its details.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"317\" height=\"262\" src=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-47.png\" alt=\"\" class=\"wp-image-50110\" srcset=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-47.png 317w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-47-270x223.png 270w\" sizes=\"(max-width: 600px) 100vw, 317px\" \/><\/figure>\n\n\n\n<p>In the&nbsp;<strong><em>Tags&nbsp;<\/em><\/strong>section, enter the name of the tag you want. Note that, for synchronisation with Bigbuy to work properly and for the system to respect the tags in the updates without deleting them, they must be created in the following format:<strong><em>&nbsp;:Mother\u2019s Day<\/em><\/strong>.<\/p>\n\n\n\n<p><strong><u>Important<\/u><\/strong>: You must include a colon before the name of the tag. If you do not create them in this format, it is very likely that our system will not observe them and will delete them in the updates.<\/p>\n\n\n\n<p><strong>3. How to view products by tag<\/strong><\/p>\n\n\n\n<p>To see all the products associated with a tag that we have created we must do it in a url with the following format:<\/p>\n\n\n\n<p>If instead of having created a tag within a collection, we have created it generically for the entire store \u2013 that is, if we have given tags to products from different collections . To see all the associated products, we must do it with a URL in the following format:<\/p>\n\n\n\n<p>Examples:<\/p>\n\n\n\n<p>\ufeffIf you need more information about other Shopify features that help get the most out of tags, we invite you to read the article&nbsp;<a href=\"https:\/\/help.shopify.com\/en\/manual\/shopify-admin\/productivity-tools\/using-tags\" target=\"_blank\" rel=\"noreferrer noopener\">Create and use tags in Shopify.<\/a><\/p>\n\n\n\n<p><strong>Languages<\/strong><\/p>\n\n\n\n<p>This is an&nbsp;<strong>optional step<\/strong>&nbsp;that you can skip if you are not interested in having a multilingual store.<\/p>\n\n\n\n<p>If you are just launching your business, we recommend configuring only&nbsp;<strong>one language<\/strong>&nbsp;in your store.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"vi\u0301deo 5 360 en\" src=\"https:\/\/player.vimeo.com\/video\/938116152?dnt=1&amp;app_id=122963\" width=\"1290\" height=\"726\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>In this video we will show you how to modify and add a new language.<\/p>\n\n\n\n<p><strong>Product prices (part 1)<\/strong><\/p>\n\n\n\n<p>You will learn how to manage product prices, create pricing strategies and rules.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"vi\u0301deo 6 360 en\" src=\"https:\/\/player.vimeo.com\/video\/938116391?dnt=1&amp;app_id=122963\" width=\"1290\" height=\"726\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>Product prices (part 2)<\/strong><\/p>\n\n\n\n<p>In this lesson we will show you&nbsp;<strong>3<\/strong>&nbsp;other&nbsp;<strong>essential configurations<\/strong>&nbsp;related to product prices.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"vi\u0301deo 7 360 en\" src=\"https:\/\/player.vimeo.com\/video\/938116742?dnt=1&amp;app_id=122963\" width=\"1290\" height=\"726\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Strikethrough prices, currencies and payment methods.<\/p>\n\n\n\n<p><strong>Shipping<\/strong><\/p>\n\n\n\n<p>You will learn how to&nbsp;<strong>synchronize<\/strong>&nbsp;and&nbsp;<strong>automate<\/strong>&nbsp;shipping costs with the help of the&nbsp;<strong><em>MIP<\/em><\/strong>.&nbsp;<\/p>\n\n\n\n<p><strong>We present you the&nbsp;<\/strong><strong><a href=\"http:\/\/shopify.pxf.io\/mg3aje\" target=\"_blank\" rel=\"noreferrer noopener\"><em>BigBuy Dropshipping Carriers App<\/em><\/a><\/strong><strong>.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"vi\u0301deo 8 360 en\" src=\"https:\/\/player.vimeo.com\/video\/946128294?dnt=1&amp;app_id=122963\" width=\"1290\" height=\"726\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>If it is not activated and you meet the requirements, you should contact Shopify and ask them to enable this option in your online store as outlined in<a href=\"http:\/\/shopify.pxf.io\/rn3XrR\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;<\/a><a href=\"https:\/\/help.shopify.com\/en\/manual\/shipping\/setting-up-and-managing-your-shipping\/enabling-shipping-carriers\" target=\"_blank\" rel=\"noreferrer noopener\">their documentation<\/a><a href=\"http:\/\/shopify.pxf.io\/rn3XrR\" target=\"_blank\" rel=\"noreferrer noopener\">.<\/a><\/p>\n\n\n\n<p><strong>Appendix: Free Shipping<\/strong><\/p>\n\n\n\n<p>In this appendix we will explain one of the&nbsp;<em>most effective sales strategies<\/em>&nbsp;for online stores:&nbsp;<strong>free shipping<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"vi\u0301deo 9 360 en\" src=\"https:\/\/player.vimeo.com\/video\/938117242?dnt=1&amp;app_id=122963\" width=\"1290\" height=\"726\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>The free shipping strategy makes customers more willing to buy a product.<\/p>\n\n\n\n<p><strong>Manage orders<\/strong><\/p>\n\n\n\n<p>The majority of orders will be managed automatically.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"vi\u0301deo 10 360 en\" src=\"https:\/\/player.vimeo.com\/video\/938117357?dnt=1&amp;app_id=122963\" width=\"1290\" height=\"726\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>Why are the orders in my Shopify store not transferring to the Multi-Channel Integration Platform?<\/strong><\/p>\n\n\n\n<p>If you have noticed that the orders you are getting in your&nbsp;<a href=\"http:\/\/shopify.pxf.io\/kjX75n\" target=\"_blank\" rel=\"noreferrer noopener\">Shopify<\/a>&nbsp;store&nbsp;<strong>are not transferring to the Multi-Channel Integration Platform&nbsp;<\/strong>it may be due to one of the following characteristics of the order:<\/p>\n\n\n\n<p><strong>The order has been archived<\/strong><\/p>\n\n\n\n<p><strong>The order has been fulfilled<\/strong><\/p>\n\n\n\n<p><strong>The payment has been authorised but has not been received<\/strong><\/p>\n\n\n\n<p>Next, we will explain in detail all the reasons that may be causing your orders not to be processed correctly.<\/p>\n\n\n\n<p><strong>1.&nbsp;Archived order<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"770\" height=\"433\" src=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-16-770x433.jpg\" alt=\"\" class=\"wp-image-50112\" srcset=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-16-770x433.jpg 770w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-16-270x152.jpg 270w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-16-768x432.jpg 768w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-16-370x208.jpg 370w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-16-642x361.jpg 642w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-16.jpg 851w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n\n\n\n<p>To find out if an order has been archived, when you go into an order from the Shopify panel, a tag appears at the top which states it is \u201cArchived\u201d.<\/p>\n\n\n\n<p><strong>Deactivate the archive orders option<\/strong><\/p>\n\n\n\n<p>To deactivate this option, from your control panel in Shopify, click on&nbsp;<strong><em>Settings &gt; Payment<\/em><\/strong>.<\/p>\n\n\n\n<p>Go to the&nbsp;<strong><em>Processing orders<\/em><\/strong>&nbsp;section<strong>.<\/strong><\/p>\n\n\n\n<p>Then, in the&nbsp;<strong><em>After payment has been made for an order<\/em><\/strong>&nbsp;section, deactivate the&nbsp;<strong><em>Automatically archive the order<\/em><\/strong>&nbsp;option and click on&nbsp;<strong><em>Save<\/em><\/strong>.<\/p>\n\n\n\n<p>When this option is deactivated, if you want to archive orders once they have been delivered, you must do so manually.<\/p>\n\n\n\n<p><strong>How to unarchive and archived order<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"454\" height=\"172\" src=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-45.png\" alt=\"\" class=\"wp-image-50102\" srcset=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-45.png 454w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-45-270x102.png 270w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-45-370x140.png 370w\" sizes=\"(max-width: 600px) 100vw, 454px\" \/><\/figure>\n\n\n\n<p>To remove an order from&nbsp;<strong><em>Archived<\/em><\/strong>&nbsp;status, click on&nbsp;<strong><em>Orders<\/em><\/strong>&nbsp;from the menu on the left and go to the order that you want to unarchive.<\/p>\n\n\n\n<p>Click on the order you want to unarchive and then click on&nbsp;<strong><em>More actions &gt; Unarchive,&nbsp;<\/em><\/strong>as shown in the picture. Once the order is saved in this status, the order will automatically be transferred to the Multi-Channel Integration Platform.<\/p>\n\n\n\n<p>2. Fulfilled order<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"317\" height=\"262\" src=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-47.png\" alt=\"\" class=\"wp-image-50106\" srcset=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-47.png 317w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-47-270x223.png 270w\" sizes=\"(max-width: 600px) 100vw, 317px\" \/><\/figure>\n\n\n\n<p>To find out if an order is has a Fulfilled status, a tag will appear in the order that will say Fulfilled.<\/p>\n\n\n\n<p>Our system never uses this status, it always leaves it as open until it is completed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"484\" src=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-18-770x484.jpg\" alt=\"\" class=\"wp-image-50170\" srcset=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-18-770x484.jpg 770w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-18-270x170.jpg 270w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-18-768x482.jpg 768w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-18-370x232.jpg 370w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-18-642x403.jpg 642w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-18.jpg 850w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n\n\n\n<p><strong>How do you remove the Fulfilled status from an order?<\/strong><\/p>\n\n\n\n<p>Go to the orders, click on the box to the left of the order that you want to change (1). Click on the three dots on the right (2) and select&nbsp;<strong><em>Mark as unfulfilled<\/em><\/strong>&nbsp;(3)<\/p>\n\n\n\n<p>After a short while, usually around 30 minutes, the order will pass to the Multi-Channel Integration Platform.<\/p>\n\n\n\n<p><strong>How do you deactivate the automatic fulfilment of orders?<\/strong><\/p>\n\n\n\n<p>Within the Settings &gt; Checkout menu, keep the options as they are displayed in the image so that the orders are not fulfilled or archived automatically.<\/p>\n\n\n\n<p>Firstly, select the option \u201cDon\u2019t fulfill any of the order\u2019s line items automatically\u201d. And secondly, the option \u201cAutomatically archive the order\u201d should be left unselected.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"454\" height=\"172\" src=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-45.png\" alt=\"\" class=\"wp-image-50103\" srcset=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-45.png 454w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-45-270x102.png 270w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-45-370x140.png 370w\" sizes=\"(max-width: 600px) 100vw, 454px\" \/><\/figure>\n\n\n\n<p><strong>3.&nbsp;Authorised payment<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"241\" height=\"31\" src=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-49.png\" alt=\"\" class=\"wp-image-50166\"\/><\/figure>\n\n\n\n<p>By default, payments made by credit card and those made using additional forms of payment are captured automatically. However, if the store is configured to capture manual payments, or if you wish to capture payments in advance for established orders in order fulfilment, you need to carry out an additional task to ensure the payment is received.<\/p>\n\n\n\n<p>Orders in a Shopify store should have the&nbsp;<strong><em>Paid&nbsp;<\/em><\/strong>status that appears with a grey background as in the picture below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"192\" src=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-17-770x192.jpg\" alt=\"\" class=\"wp-image-50156\" srcset=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-17-770x192.jpg 770w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-17-270x67.jpg 270w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-17-768x192.jpg 768w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-17-370x92.jpg 370w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-17-642x160.jpg 642w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-17.jpg 850w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n\n\n\n<p>When an order has an&nbsp;<strong><em>Authorised<\/em><\/strong>&nbsp;payment, but this is not captured, you need to select the order (1) and click on the&nbsp;<strong><em>Capture payment&nbsp;<\/em><\/strong>button so that the Multi-Channel Integration Platform can process it.<\/p>\n\n\n\n<p>If you want to automatically authorise and capture the payments of all the orders so that you don\u2019t have to capture them manually,&nbsp;<\/p>\n\n\n\n<p>If you want to know whether your store is configured to automatically or manually capture payments, see the Shopify guide&nbsp;<a href=\"https:\/\/help.shopify.com\/en\/manual\/orders\/get-paid\" target=\"_blank\" rel=\"noreferrer noopener\">Capturing Payments<\/a><a href=\"https:\/\/help.shopify.com\/es\/manual\/orders\/get-paid\" target=\"_blank\" rel=\"noreferrer noopener\">.<\/a>&nbsp;For more information about the options and configuration of payment capture, see the guide&nbsp;<a href=\"https:\/\/help.shopify.com\/en\/manual\/payments\/payment-authorization\" target=\"_blank\" rel=\"noreferrer noopener\">Authorising and Capturing Payments.<\/a><\/p>\n\n\n\n<p><strong>How to refund an order on a Shopify online store<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"524\" height=\"51\" src=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-46.png\" alt=\"\" class=\"wp-image-50107\" srcset=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-46.png 524w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-46-270x26.png 270w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-46-370x36.png 370w\" sizes=\"(max-width: 600px) 100vw, 524px\" \/><\/figure>\n\n\n\n<p>If you are selling on&nbsp;<a href=\"http:\/\/shopify.pxf.io\/kjX75n\" target=\"_blank\" rel=\"noreferrer noopener\">Shopify<\/a>, at some point and for whatever reason, you will need to make a refund to a customer. Below, in this article, we show you how to do this.&nbsp;<\/p>\n\n\n\n<p>To mark an order as refunded, follow the steps below.&nbsp;<\/p>\n\n\n\n<p>1. In the Shopify backoffice, go to the order that you want to refund and click on&nbsp;<strong><em>Refund<\/em><\/strong><\/p>\n\n\n\n<p>2. To proceed with the refund, follow these steps:&nbsp;<\/p>\n\n\n\n<p>Select the units to be refunded<\/p>\n\n\n\n<p>Unmark the checkbox for the option&nbsp;<strong><em>Replace item<\/em><\/strong><\/p>\n\n\n\n<p>This is&nbsp;<strong>very important<\/strong>, because if you leave it checked it may lead to conflicts of available stock on the Multi-Channel Integration Platform. A lack of stock may occur from having already sold that item.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"716\" src=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-50-770x716.png\" alt=\"\" class=\"wp-image-50176\" srcset=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-50-770x716.png 770w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-50-270x251.png 270w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-50-768x714.png 768w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-50-370x344.png 370w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-50-642x597.png 642w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-50.png 850w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/figure>\n\n\n\n<p>Enter the value of the shipment that you want to refund to the customer<\/p>\n\n\n\n<p>If you wish, note the reason for the refund<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"319\" height=\"149\" src=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-48.png\" alt=\"\" class=\"wp-image-50124\" srcset=\"https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-48.png 319w, https:\/\/www.bigbuy.eu\/blog\/wp-content\/uploads\/2026\/05\/image-48-270x126.png 270w\" sizes=\"(max-width: 600px) 100vw, 319px\" \/><\/figure>\n\n\n\n<p>You can now carry out the refund. Mark the corresponding box if you want to send a notification to the customer.<\/p>\n\n\n\n<p><strong>Customize your store<\/strong><\/p>\n\n\n\n<p>With this last lesson you will be able to design and customize your store so it&#8217;s personalized as you wish.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"vi\u0301deo 11 360 en\" src=\"https:\/\/player.vimeo.com\/video\/938117928?dnt=1&amp;app_id=122963\" width=\"1290\" height=\"726\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;First Steps In this first video you will learn&nbsp;how to take your first steps&nbsp;with the help of our BigBuy specialists. Inicial settings, legal information, synchronization, languages, prices, design&#8230; learn all of these and more in this video. Political and legal information In this lesson you will learn how to fill the legal information of your&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[397],"tags":[],"acf":[],"featured_media_src_url":null,"_links":{"self":[{"href":"https:\/\/www.bigbuy.eu\/blog\/en\/wp-json\/wp\/v2\/posts\/50101"}],"collection":[{"href":"https:\/\/www.bigbuy.eu\/blog\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bigbuy.eu\/blog\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bigbuy.eu\/blog\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bigbuy.eu\/blog\/en\/wp-json\/wp\/v2\/comments?post=50101"}],"version-history":[{"count":1,"href":"https:\/\/www.bigbuy.eu\/blog\/en\/wp-json\/wp\/v2\/posts\/50101\/revisions"}],"predecessor-version":[{"id":50378,"href":"https:\/\/www.bigbuy.eu\/blog\/en\/wp-json\/wp\/v2\/posts\/50101\/revisions\/50378"}],"wp:attachment":[{"href":"https:\/\/www.bigbuy.eu\/blog\/en\/wp-json\/wp\/v2\/media?parent=50101"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bigbuy.eu\/blog\/en\/wp-json\/wp\/v2\/categories?post=50101"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bigbuy.eu\/blog\/en\/wp-json\/wp\/v2\/tags?post=50101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}