In this article, we’ll explain how to synchronize your Miravia account using the Multi-channel Integration Platform (MIP).

1. Prerequisites

Before setting up the MIP, it is essential that:

• You already have an active account with Miravia.
  
• You have explicitly requested Miravia to activate the DBS (Delivery By Seller) delivery model, instead of the DBM (Delivery By Miravia) model.
  
• You have the necessary permissions to manage DBS-type warehouses.
  

For a seller to directly manage the shipments of their products on Miravia using the DBS (Delivery By Seller) model, a series of prerequisites must be met, and specific configurations must be applied to their account. Below are the steps required to ensure proper integration and operation of the DBS model.

2. Creation and Configuration of the DBS Warehouse

Once it has been confirmed that the DBS model is activated in your account, you must proceed to configure a warehouse with the following specifications:

Warehouse Creation (1)
You must create a new warehouse and ensure that its name includes the word “DBS”. This detail is essential for the platform to correctly recognize it as a seller-fulfilled warehouse.

Delivery Time Configuration (3)
It is necessary to set the Lead Time, which must include both the order preparation time and the transit time.

Shipping Cost Configuration (3)
You must define the shipping costs applicable to each geographical area, according to the following recommendations:

Shipping Cost Recommendations:

Mainland Spain
It is recommended to set a shipping cost of €0, meaning free shipping. The seller may, if desired, apply a small margin to the product prices to offset this cost.

Balearic and Canary Islands
You may also set the shipping cost to €0. However, in these cases, you are allowed to configure an additional shipping cost impact to avoid undesired sales or margin loss.

3. Configuration in the MIP

Once in the multichannel platform, go to the Marketplaces section and select the Miravia connector. Then, click on the three dots and select Edit Configuration.

After the warehouse has been created, it is important to correctly configure the seller environment within the MIP (Miravia Internal Panel):

Default Warehouse Selection
The seller can indicate which warehouse to use by default. Although shipping templates can also be used, it is recommended to use the DBS-type warehouse created in the previous step, as it does not require any additional template configuration.

Free Shipping Activation
It is recommended to activate the Free Shipping option in the MIP to facilitate conversion and improve the visibility of the products.

4. Important Considerations

• If the seller does not have the DBS model activated, or if Miravia disables it at any time, the Miravia connector will automatically stop working.
• There is an initial limitation of up to 35,000 SKUs in the seller’s account. If you need to exceed this limit, it is possible to request an increase from Miravia.

La entrada How to Synchronize Miravia se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

It is important to check this, as some orders may be pending review due to invalid data sent from your E-commerce or Marketplace. In these cases, intervention will be required to process them.

1. “Pending reviews” orders

If you have orders pending review, you can quickly check them in your MIP Dashboard and directly access the details of the order in question.

You can also view them from the Orders section of your MIP. You must enter the section, where the tab for Orders Pending Review will be opened by default.

When an order status is Pending review, you can choose another shipping method, which can be particularly useful if you encounter delays when resending the order by a day and would like it to get there sooner.

In the following image, you can see an order pending review. Therefore, as we mentioned above, your intervention is required to enable it to be shipped.

In this case, it is an order that has arrived at MIP with an error in the delivery address data: in the red box we can see it and, in addition, it indicates the reason – Zip code format incorrect.

To solve the error, you should go to Delivery address and edit the delivery details of the order.

Once you have done this, click on the Save and Resend Order button.

2. Common cases

In this section, we will look at the most common reasons why the order may be pending review and what could be done in each case.

2. 1 Not enough money in the money box

One of the most common reasons for pending orders to be reviewed is the lack of funds in your wallet. There must always be money in the wallet because if there is none, all orders synchronised through the MIP will be pending review, and you will run the risk of being out of stock during the time between credit added to the wallet and the order being processed manually.

If there is no money in the wallet, you should top it up as soon as possible, go to all orders that are pending review and click on Resend order. Do this on an order-by-order basis.

It is also possible to activate PayPal payments (MIP > Orders > Configuration). When this option is enabled, all orders that cannot be paid via the wallet will be processed via PayPal.

More information on how to top up the wallet can be found here.

2.2 Products not found / Products have no stock

Although stock synchronisation is continuous, it may happen that once the order is passed to the MIP, one of the products in the order is out of stock. In such cases, the following actions can be taken:

• Cancel the order.
• Wait until the product is back in stock (by checking it manually) and resubmit the order.
• Check our catalogue for products with the same EAN and place an order manually for the same product, but from another supplier. In this case, you have to choose to send the order manually (more information about manually sent orders can be found in the next section of this article).

2.3 Your order’s profit margin is negative

In this case, for some reason, your order’s profit margin is negative, either due to incorrect shipping cost settings or other reasons. You must decide whether you want to proceed with the order to maintain the reputation of your sales channel or cancel it to avoid losses.

2.4 No carriers found

If you see the message ‘No carriers found‘, it means that this product cannot be shipped to the order address. In this case, the only option is to cancel the order.

2.5 Payment not valid

This error message indicates that your default payment method is not linked to your BigBuy account. Please go to your Dashboard > My Account > Payment Methods and add a valid payment method.

2.6 Id PayPal error: 10417

This error means that the charge is being sent correctly to your account, but PayPal is rejecting it.

Please find a list of the most common reasons for this:

• Automated payments have not been allowed on your account.
• PayPal is rejecting the charge for security reasons.
• Your bank is blocking the charge for security reasons.
• Your credit/debit card is not authorised for online transactions
• The credit/debit card doesn’t have enough funds to fulfil the transaction.
• There are no payment methods associated and validated in your PayPal account.

Please check that automated payments are allowed and actives in your PayPal settings.

If they are, and a new charge attempt is also unsuccessful, we kindly recommend that you contact PayPal’s Customer Service, as well as your bank, to enquire regarding this error, and so they can help you find a solution.

3. “Manual sent” orders

There may be exceptional cases where you need to place an order manually through the BigBuy website. This should only be done if the order has not yet been imported into MIP or is in MIP with status Pending Review. If the order is in a status other than Pending Review, you should not create the order in BigBuy manually, as it will have been processed automatically, and creating a manual order in BigBuy would generate a duplicate order.

If the order is Pending Review in MIP and you decide to manage it manually in BigBuy, follow these steps:

• Add the products from the backorder to the BigBuy cart and click Checkout.
• Select the option Ship to another address.
• Enter your customer’s address.
• In step 3 of the order, Dropshipping, check Yes.
• In the “Your internal reference” field, enter the order reference ID of the sales channel. This step is critical, as it allows you to link the BigBuy order to the IPM order. Without this reference, it will not be possible to update order statuses and tracking information to the sales channel.

• In addition to being found in the sales channel, the internal reference can also be found in the MIP, where it is shown as an order ID.

• In the MIP, go to the order details and, in the red box, mark them as Order sent manually. By doing so, the MIP will mark it as shipped manually and automatically update the order tracking status, as it will link the reference to the manual order on BigBuy.

La entrada How to manage orders in Multi-channel Integration Platform se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.