Add products

Within the catalog management step, in the Add products tab you have the option to Add by sku, simply press the button and enter the sku of the product you want to add.

Alternatively, you can go to the Not Selected tab and click the arrow on the desired product. This will add it directly to your product selection.

Exclude products

If you have products already included in your selection and want to remove them, you can do so using the two opposite functions.

From the Exclude Products tab, you can enter a SKU and it will be excluded. Note that exclusions take precedence over inclusions.

You can also remove a product from the excluded area.

Once you have made your desired selection, remember to reach the last step of the synchronization process and publish the changes so that they are applied.

La entrada Publish and unpublish individual articles from the multichannel. se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

In this article, we have gathered together a selection of basic articles on configuring and starting to use our Media Markt connector.

• How to synchronise Media Markt
• How to manage the inclusion and exclusion of products through the Multi-Channel Integration Platform
• How do price rules work?

In the articles below, you can find more information about synchronising orders and payments:

• How orders are synchronized with Multi-channel Integration Platform
• How to top up the money box in my BigBuy account
• How do I confirm the price of items on each sales channel?

La entrada Media Markt Connector: Complete guide se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

In this section you can add the regions to which you want to be able to serve your shipments.

In this section, choose the country or countries that will use this shipping template. You must also choose whether you want to use a fixed price, free shipping, or other options. Keep in mind that you’ll need to configure the value to suit your needs.

If you want to use free shipping, you have an option in the multichannel option to add a premium to the products and cover the shipping cost.

If, on the other hand, you prefer to choose a fixed price, there is a general information table in the multichannel that will serve as a guide to setting shipping prices.

Remember that once you have set the values ​​within Wix you must save the changes using the Save button that appears in the upper right area of ​​the Wix interface.

La entrada How to set up shipping costs in Wix se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

If you can’t find the order we received in the marketplace, you can try to retrieve it manually using the multichannel tool.

Make sure the order you are checking has a bigbuy product provided by the multichannel and that the selling channel is connected normally.

First, click on the drop-down menu of the orders option to open the Configuration section.

Within this new section you must perform the following steps

1. Click on the option to recover manual orders
2. Choose the sales channel that corresponds to this order
3. Enter the order number as it appears in the marketplace and click on the Recover button.

This will make a request to your sales channel to attempt to obtain the specified order. Please note that the marketplace may take up to 30 minutes to process the request, and therefore, the order will take a while to appear in the Orders section.

Please note that if you have multiple orders assigned, you will be able to perform a manual retrieval every 15 minutes.

If after this period the order has not appeared in the multi-channel, you can contact our technical support team (specifying what you did, your internal order number, and the sales channel), who will review your specific case.

La entrada Marketplace orders that have not been transferred to the MIP se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

In this article, we’ll explain how to synchronize your Miravia account using the Multi-channel Integration Platform (MIP).

1. Prerequisites

Before setting up the MIP, it is essential that:

• You already have an active account with Miravia.
  
• You have explicitly requested Miravia to activate the DBS (Delivery By Seller) delivery model, instead of the DBM (Delivery By Miravia) model.
  
• You have the necessary permissions to manage DBS-type warehouses.
  

For a seller to directly manage the shipments of their products on Miravia using the DBS (Delivery By Seller) model, a series of prerequisites must be met, and specific configurations must be applied to their account. Below are the steps required to ensure proper integration and operation of the DBS model.

2. Creation and Configuration of the DBS Warehouse

Once it has been confirmed that the DBS model is activated in your account, you must proceed to configure a warehouse with the following specifications:

Warehouse Creation (1)
You must create a new warehouse and ensure that its name includes the word “DBS”. This detail is essential for the platform to correctly recognize it as a seller-fulfilled warehouse.

Delivery Time Configuration (3)
It is necessary to set the Lead Time, which must include both the order preparation time and the transit time.

Shipping Cost Configuration (3)
You must define the shipping costs applicable to each geographical area, according to the following recommendations:

Shipping Cost Recommendations:

Mainland Spain
It is recommended to set a shipping cost of €0, meaning free shipping. The seller may, if desired, apply a small margin to the product prices to offset this cost.

Balearic and Canary Islands
You may also set the shipping cost to €0. However, in these cases, you are allowed to configure an additional shipping cost impact to avoid undesired sales or margin loss.

3. Configuration in the MIP

Once in the multichannel platform, go to the Marketplaces section and select the Miravia connector. Then, click on the three dots and select Edit Configuration.

After the warehouse has been created, it is important to correctly configure the seller environment within the MIP (Miravia Internal Panel):

Default Warehouse Selection
The seller can indicate which warehouse to use by default. Although shipping templates can also be used, it is recommended to use the DBS-type warehouse created in the previous step, as it does not require any additional template configuration.

Free Shipping Activation
It is recommended to activate the Free Shipping option in the MIP to facilitate conversion and improve the visibility of the products.

4. Important Considerations

• If the seller does not have the DBS model activated, or if Miravia disables it at any time, the Miravia connector will automatically stop working.
• There is an initial limitation of up to 35,000 SKUs in the seller’s account. If you need to exceed this limit, it is possible to request an increase from Miravia.

La entrada How to Synchronize Miravia se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

At BigBuy, we want you to have maximum control and autonomy over your order management. That’s why we offer you the possibility to schedule the validation of your orders and easily cancel them within that same time frame. 
Follow this quick guide to make the most of this feature.

What will you gain by activating it?

• More flexibility to cancel without tickets or waiting.
• More time to review details before shipping.
• More autonomy to manage everything at your own pace.

Schedule my orders 

• Access your Control Panel: Orders > Settings. 
• In the “Schedule your orders” section, select your preferred delay time from the available options (between 1h and 24h). 

Cancel my orders 

• Access your Control Panel in the “Orders” section.
• Select an order number and click on Cancel. 

• You will receive a cancellation confirmation by email. 
• The refund will be processed automatically. 

When is this functionality useful? 

• Your end customer changes their mind. 
• Your end customer cancels via the marketplace. 
• You detect potential fraud in the order. 
• There is an error in the order details. 
• A product is missing from the order. 

With this option, you have full control over your orders!

La entrada How to schedule and cancel my orders?  se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

A web domain is the name by which your users will recognize your store on the internet. By typing this name into their browser, they can access your e-commerce site, browse the catalog, and purchase the products you have for sale. 

At BigBuy, we recommend acquiring your domain through Nominalia, a company that has proven its professionalism. 

The Domain with Nominalia: 

You can find more information and select your domain via the following link: Domain Nominalia. 

The domains offered by Nominalia include several advantages, detailed in the provided link, such as: 

• WordPress 
• Hosting with cPanel 
• 3 email accounts 
• SSL Certificate 
• Simply Site Micro web editor 
• Full DNS management 

Why Having Your Own Domain Is Important 

• Projects Trust and Professionalism 

Having your own domain creates an impression of reliability and trustworthiness. An address like www.myonlinestore.com conveys more professionalism than a free subdomain, such as myonlinestore.wordpress.com. 

• Personalized Email Addresses 

Owning your domain also allows you to create customized email addresses. Using emails like info@myonlinestore.com not only enhances your company’s professional image but also strengthens your brand identity. 

• Improves Search Engine Rankings 

Custom domains are more highly valued by search engines like Google. This helps increase visibility in search results and, as a result, significantly boosts SEO optimization. 

La entrada Recommended Service for Domain Purchase  se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

1. Registration and Account Validation 

Before starting the integration with MediaMarkt, you need to create a seller account on their marketplace. You can do this directly on the MediaMarkt website, mentioning BigBuy in the comments. Additionally, you must have an active marketplace package and have purchased our connector for MediaMarkt. You can do so here.

2. Access to MediaMarkt Seller 

Once you have created your account on MediaMarkt, you can access it here. You will also receive a direct access link to the MediaMarkt seller platform along with all the necessary information. 

We recommend familiarizing yourself with managing your store using the MediaMarkt guide, which can be consulted here. 

3. Catalog Synchronization with Multi-Channel Integration Platform

To synchronize your MediaMarkt account, go to the control panel of your BigBuy account and click on Multi-Channel > eMarketplaces. Once there, access the MediaMarkt configuration and enter your API details. 

To obtain the API, log in to your MediaMarkt seller account and click on Personal Settings (at the top right, click on the email icon). Then, click on the API Key tab. Copy the key and paste it into the Multi-Channel Integration Platform. 

Once the API is entered into the Multi-Channel Integration Platform, you can start publishing your products. To do this, you must synchronize the categories you wish to publish on the MediaMarkt marketplace. 

4. Catalog Selection 

During the synchronization process on the Multi-Channel Integration Platform, select the products you want to publish: 

For more information on how to select products, you can consult this link to the tutorial in our Help Center. 

Additionally, we recommend carefully reading the guide available on MediaMarkt here. 

5. Shipping and Couriers 

After synchronizing the desired catalog products, it’s time to define the couriers and shipping costs. 

In the Multi-Channel Integration Platform panel, you will find the couriers partnered with BigBuy. We recommend activating as many couriers as possible to ensure proper order delivery. However, you can disable the transport agencies you do not wish to work with. 

Additionally, in this section, you can set a preparation time. By default, this time is set to 3 days, but you can adjust it according to your needs. 

To set shipping costs, you need to access the MediaMarkt control panel. Here, you will find a complete guide on the steps to follow in your MediaMarkt account, along with other useful features such as free shipping options and enabling shipping zones. 

6. Pricing Strategy 

Once you have selected the products to publish and configured the shipping costs, it’s time to define your pricing strategy. 

All the information is available in the following article: How do price rules work?

7. Product and Pricing Publication 

Once all the previous steps have been completed, you can publish the configured catalog and prices: 

After publication, wait a few hours and verify that the products have been created on the MediaMarkt platform in your Catalog Manager. Also, check that the shipping costs are correctly configured and that the products are visible on the MediaMarkt website. You can find all the relevant information here. 

Now that your products are published, you can start selling. 

If you want to learn how to manage orders on this marketplace, don’t miss the following article: How do I manage orders in Multi-channel Integration Platform?

8. MediaMarkt Sellers FAQ 

Finally, we recommend carefully reading the Sellers FAQ section available here. 

La entrada How to Synchronize MediaMarkt se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

1. Synchronisation  

Before going into the details of each section, you will need to synchronise your shop with our MIP, for which the following article is a must:  

How to synchronise Wix through the Multi-Channel Integration Platform 

2. Products and collections  

In the following articles you will find all the information you need to select the products you want to publish and be able to modify and organise them within your shop.  

How to manage product selection  

Which products should appear in my shop?  

How to modify product texts and images  

 3. Shipping  

In the following articles, you will find all the information you need to set up shipping prices in your shop and choose the carriers you want to work with.   

How to apply free shipping in ecommerce from Multi-Channel Integration Platform  

How to set up shipping costs in Wix

4. Pricing   

In this section, you will learn how to change the prices of your products, set up new currencies in your shop and configure the payment methods.  

How price rules work  

How to check product prices in each sales channel.  

Conversion factor (currency)    

5. Orders 

In this section, you will learn how to manage orders in your shop and in the Multichannel, including how to reload the wallet so that they are executed automatically.  

How orders are synchronised with the Multi-Channel Integration Platform.  

How to manage orders pending validation  

What it is and how to use the wallet in my BigBuy account 

La entrada Wix Connector: Complete Guide se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

Important: Remember that you must have an active seller account. 

If you don’t have an Amazon account yet, access the following link to create one: Basic Guide for Beginners: Sell on Amazon. 

The first thing you need to do is synchronize your Amazon account with our MIP (Multi-channel Integration Platform). 

To perform this important step, we recommend following this tutorial: How to Synchronize Amazon on the Multichannel Integration Platform. 

What should you consider when publishing and selling products on Amazon? 

Once your Amazon account is synchronized with us, it’s time to select the first products, adjust the price strategy, and make the first publication. 

Here are the corresponding links to follow the steps: 

• How to manage product selection through the Multi-Channel Integration Platform  

• How do price rules work? 

When you have selected your first products, go to the last step of the Multichannel and make your first publication. 

Although the MIP indicates that the publication has been completed, it is possible that the products may not appear in your Amazon listing. Amazon may take an additional 48 hours to complete the publication. 

And now, what’s the next step? 

1. Manage your Amazon Business: Seller Performance 

By “Seller Performance” we mean the metrics that you should control daily and very carefully to keep your account in good standing, such as infringement reports, customer reviews, compliance with established shipping times, good management of returns, etc. 

2. Improve the positioning and visibility of your products: BuyBox 

Amazon is a centralized catalog, so you cannot modify the product sheet and description for better positioning, but don’t worry! Choosing and publishing a competitive pricing strategy and providing optimal customer service can get you to the top on Amazon to achieve more sales. 

3. Review and avoid product or brand infringement reports 

If you receive a brand or product infringement, the first thing you should do is contact us through the contact area” and, at the same time, exclude the product or brand from the Multichannel product selection. Don’t forget to publish these changes again. Make sure that after the publication, the affected product or brand has been removed from your Amazon Listing. 

• How to manage product selection through the Multi-Channel Integration Platform 

4. Maximize the potential of your top sellers and seasonal products 

The rotation of products depending on the season is essential to achieve sales. It’s not the same to offer pool and garden products in winter as in summer. Check out the most important sections of Amazon and design the product selection that best suits each season of the year! 

5. Product Opportunity Explorer 

Thanks to the Product Opportunity Explorer, you will be able to understand customer demand, the trend of a niche, and focus on the most sought-after catalog selection. 

How to Sell on Amazon: The Complete Guide

La entrada First Publication on Amazon: Best Practices se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.