In this article, we have gathered together a selection of basic articles on configuring and starting to use our Media Markt connector.

• How to synchronise Media Markt
• How to manage the inclusion and exclusion of products through the Multi-Channel Integration Platform
• How do price rules work?

In the articles below, you can find more information about synchronising orders and payments:

• How orders are synchronized with Multi-channel Integration Platform
• How to top up the money box in my BigBuy account
• How do I confirm the price of items on each sales channel?

La entrada Media Markt Connector: Complete guide se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

• Log in to your BigBuy account in Control Panel > Orders > Corresponding order.
• Click on Attach > Attach receipt.

If the proof of payment is valid, the orders or the wallet reloads will be validated within 24-48h. Otherwise, they will not be validated until the amount of the order is received.

For a voucher to be valid it must be an official document issued by the bank with its name and logo. It must also contain the following information:

• Order No.
• Date of execution in DD/MM/YYYY. At latest to be executed by the following day
• Our full bank account number: ES35 0049 4606 7926 1627 6072
• Exact amount in EUROS. It is not possible to pay by multiple transfers or by several payment methods.

La entrada Attach the transfer receipt se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

At BigBuy, we want you to have maximum control and autonomy over your order management. That’s why we offer you the possibility to schedule the validation of your orders and easily cancel them within that same time frame. 
Follow this quick guide to make the most of this feature.

What will you gain by activating it?

• More flexibility to cancel without tickets or waiting.
• More time to review details before shipping.
• More autonomy to manage everything at your own pace.

Schedule my orders 

• Access your Control Panel: Orders > Settings. 
• In the “Schedule your orders” section, select your preferred delay time from the available options (between 1h and 24h). 

Cancel my orders 

• Access your Control Panel in the “Orders” section.
• Select an order number and click on Cancel. 

• You will receive a cancellation confirmation by email. 
• The refund will be processed automatically. 

When is this functionality useful? 

• Your end customer changes their mind. 
• Your end customer cancels via the marketplace. 
• You detect potential fraud in the order. 
• There is an error in the order details. 
• A product is missing from the order. 

With this option, you have full control over your orders!

La entrada How to schedule and cancel my orders?  se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

1.1 Introduction

• All our products have a preparation time of 2 to 5 days, depending on the type of product and the warehouse of origin. You can check these times on each product sheet.

1.2 What do you need to know?

If the estimated dispatch date has passed and your order is still pending dispatch, here are some possible reasons why:

• Pending Payment / Validation
  Check in your Control Panel if the order is marked as pending validation. If you paid by bank transfer, the process can take up to 72 hours. Speed it up by attaching the proof of payment in the order list.
• Lack of Export Invoice
  For orders outside the EU, it is essential to attach the export invoice. See the Academy to learn how to create and attach it in the Control Panel.
• Order in Process
  If the status indicates In Process and more than 2 business days have passed with no updates, please contact our team for an update on the status of your order.
• Cancelled
  We handle orders chronologically in order to be completely fair to our customers. If your order has been cancelled by us, it means that it was not possible to deliver it on time. We apologise in advance. 

We remind you that in this case, you can send us a ticket for more details.

2. Orders in Transit 

2.1 How to track your order

• If your order has already been dispatched, you will always find the tracking number in the “Tracking” tab of your Control Panel. We recommend that you check the status of your order on the agency’s website for more details. Please note that the tracking needs at least 24h to be updated after shipment.

2.2 When should I contact us?

• If the information on the carrier’s website does not allow you to know the delivery date or mentions any incident, we recommend you to open the following ticket: Order not received > Order still in transit. Our Logistics department will contact the agency to speed up your delivery.

2.3 How to obtain proof of delivery

• If the order appears to have been delivered, you can request proof of delivery by means of a ticket: Order not received > Request proof of delivery.
• If your end customer claims not to have received the order despite the proof of delivery, we will provide you with the Affidavit, which the customer must fill in and return to you, together with their ID card. You can attach these documents to the same ticket so that we can ask the agency to start an investigation. This process may take a few weeks depending on the workload of the agency.

3. Cancel order

• We recommend that you open the following ticket Order not received > Cancel order as soon as possible so that we can try to stop your order.
• Only orders that are not yet in preparation can be cancelled.
• We do not offer the option to place test orders, if you place an order it will be dispatched.
• Standard Shipment orders are shipped from secondary warehouses where orders are continuously prepared by a fully automated preparation process. All validated “Standard Shipment” orders are dispatched without the option to cancel them. In these cases your end customer must refuse delivery.

4. Fulfillment marketplace

1. Place the order from the B2B catalogue, just like any other BigBuy catalogue, indicating the address of the Marketplace warehouse as the delivery address.
2. When doing so, remember to tick the box to activate delivery to the fulfilment warehouse. If you do not see this selector, please contact customer service to activate it.
3. When you receive the email confirmation of this order, open a ticket for the logistics department with the reason “Order not received> Fulfillment marketplaces” through the BigBuy contact area indicating that it must be delivered to the marketplace warehouse.
4. This must be done immediately after placing the order to prevent the order from being handled automatically by the usual protocol.
5. We will reply with the delivery note of the contents and inform you how many boxes the order consists of.
6. Prepare the corresponding number of labels (one per box) and attach them to the open ticket.
7. We will attach the labels to the boxes and send them to the Amazon warehouse address you have indicated.

You can find more information about this here.

5. Additional information and recommendations

• If this is your first time with BigBuy, we suggest you extend the preparation time in your sales channel. This way you will be able to adjust your catalogue and market to the average times, progressively reducing them to exceed delivery expectations.
• Keep in mind that end customers have a 14-day withdrawal period by law.
• Tell your customers to check their parcels as soon as they arrive so that, in the event of an incident, you can inform us as soon as possible.
• Always indicate that delivery times are approximate, so that your end customers are informed in case of delay.
• We recommend that you keep an eye on the tracking tab within the order in the BigBuy Control Panel, as this is where you will receive updates from the agency. If you need more information, you can always go to the transport agency’s website.
• It is important that you indicate to your end customers that it is not possible to cancel an order that is already in preparation.
• We remind you that address corrections are possible as long as the state of preparation of the order allows it and as long as the postcode is not modified, as this would affect the shipping costs.

La entrada Management of my orders se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

1. Pre-publication check

Before publishing, we must check the products that will be synchronized. 

For this purpose, we have the article on How to manage the inclusion and exclusion of products through the Multi-Channel Integration Platform. In it, we can find all the product selection options offered by our MIP (Multi-Channel Integration Platform). 

Above all, we recommend paying attention to the following common errors: 

1. Brand: If we add a brand, all products related to it will be synchronized, whether or not they are related to our category selection. 

2. Product limit: The product limit indicated on the product selection screen cannot be exceeded. Otherwise, the Publish button will be disabled.

3. Product deletion: Publications do not accumulate, but they are overwritten. If we select a product in the first publication and remove it during the second one, it will stop synchronizing. Additionally, if we delete the product directly in the store, it will reappear in the next update. 

4. Exclusion by status: In this tool, the word “New” refers to all non-refurbished products. Therefore, if we exclude “New” and all the “Refurbished” options, the entire catalog will be excluded.

5. Inclusion and exclusion by reference: We cannot include and exclude a product at the same time based on its reference (SKU). Instead, we should simply remove it from the list of selected products by SKU.

6. Exclusion by price range: This tool affects all selected categories and brands but not the products included by SKU. Let’s say we choose the category “perfumes,” the brand “InnovaGoods,” and 5 sneakers by reference number. If we exclude prices from 0 to 50 euros, we will see all perfumes and InnovaGoods products priced over 50 euros, as well as all sneakers, regardless of their price.

7. Publication: Remember that changes only take effect if you publish them in the final step.

2. Post-publication verification

Once successfully published, we can review the status of the products in the “Products” section by entering the SKU/reference number of each item for which we need more information.

Once inside the product’s profile, we can check the publication status on each channel. 

Next, we will explain the 4 main states and what to do in each case. 

3. Published

This state indicates that the product is synchronized, so it should appear in your store. If it doesn’t, you should contact the technical support of the sales channel and review its configuration. 

If you don’t want the product to continue appearing in your store, you should exclude it from your connector > Catalogue management and republish it. 

If your connector has the Remove of unselected products tool, you can activate it so that products are automatically removed from your store once deselected. 

Not all sales channels allow the use of this tool, so if you can’t find it in the Additional Configuration area of your connector, ask the sales channel how to proceed: either by manually removing the products or waiting for them to disappear automatically. 

In any case, you will see the status change to “Excluded” immediately after publishing the changes. 

4. Not published 

This state includes products that have not been published on the sales channel without being excluded. It refers to: 

• New products that have just appeared in the Multi-Channel Integration Platform. 
• Unpublished channels. 
• Products that are still being published. 

5. Excluded 

This state applies to all products that have never been selected or were selected but are no longer part of the current selection. The status remains regardless of how many publications have been made since it was removed. It only indicates that the reason we can’t find it in our store is because it hasn’t been selected in the Catalog Management step. 

This state also includes products that our system has excluded based on feedback received from the sales channel. There are different reasons for this; you may not be authorized to sell that brand or type of product, your account may be missing some selling permission, etc. 

In this case, we recommend that you contact the sales channel directly to obtain more information about the reason for the exclusion. If they require any documents that we can provide, don’t hesitate to contact us through a customer support ticket via your Contact Area. 

6. Restricted by selling channel

As a preventive measure, some products may not be available for synchronization with certain sales channels. This could be due to various reasons such as specific channel regulations, product limitations, new additions to the catalog still under review, or others. For example, eBay does not allow the sale of sexual or alcoholic products. 

Therefore, regardless of whether you select them in your catalog, they are halted at the time of synchronization. It’s important to understand that these restrictions exist to ensure compliance and a smooth selling experience for both sellers and customers. 

If after this guide you still have doubts about the publication status in a specific case, contact the technical support department with the product reference number, and they will be happy to assist you.

La entrada Which products should appear in my store  se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

To open the incident report you should go to the Contact area from your account, then select the Logistics and After-sales department and one of the two query fields:

Order not received: for queries regarding orders that haven’t been received or where not all the packages sent have been received (partial receipt).

Order received: to report incidents after receiving all the packages belonging to your order. In this case, you should provide all the required documents exactly as they are requested. Sending incorrect, inaccurate documents, or the absence of these, will invalidate the possibility of any claim and will lead to the incident report being cancelled.

As a seller, you will need to carry out all the prior checks with your customer and collect all the information required in order to complete the incident report correctly. You will find all the information requested in the packing list, which is attached to all our deliveries, whether they are B2B or dropshipping. This contains your order, the items ordered, the signature or number of the operators that prepared the order (control check 1 and 2).

You will need to complete the “Comments” field with a clear explanation and as much detail as possible. You must also add, in the file attachments, all the requested images of the item in question. 

Once your query is open, our after-sales team will carry out a thorough review of the case to inform you whether the return will go ahead. If this is the case, we will deal with the refund as quickly as possible. 

Where and when will I receive my refund? 

We will pay the refund using the same payment method that was used in the order, as soon as the after-sales team deals with the incident and validates it. If you have paid using the balance from your wallet or bank transfer, you will receive it in your wallet. If you placed the order via Paycomet, PayPal or credit card, the refund will go directly into these accounts. 

La entrada If an issue arises, how do you request a refund? se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

• available carriers 
• shipping type 
• transport type 
• estimated delivery time (does not include preparation time) 
• price 

Shipping Types

Before continuing, it is important to understand the acronym POD (Proof of Delivery), which means that the shipment includes a signature upon delivery. 

Non-POD Service
This service, represented by an envelope, is an economical postal service that does not include a signature upon delivery. Tracking is limited and delivery cannot be certified, so there is a higher risk of dispute. 

POD Service
Represented by a package, this service includes signature upon delivery and allows full order tracking, reducing issues and ensuring correct receipt of the package. 

Pallet Service
Represented by a pallet, this service is used for larger orders. It requires an accessible unloading area and adequate means for reception. 

Standard Shipment 

The standard shipment is only available for certain products ([S71*, S72*, S74*, S83*, S91*, S94*, M01*, M02*, M06*, M08*, D06*, D07*, D13*, D15*, D20*]) and speeds up order preparation and shipping, sending the goods to the first available carrier. 

Conditions grouped by reference 

Group 1 – Shipping costs included in the price, delivery to selected European countries (no exports or Canary Islands): 

• References: S71, S74 
• Delivery to: Germany, Austria, Belgium, Bulgaria, Denmark, Spain, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden, Greece, Croatia. 

Group 2 – Fixed cost of €4 per order, delivery to selected European countries: 

• Reference: S72 
• Delivery to: Italy, Austria, Belgium, Denmark, France, Finland, Germany, Luxembourg, Netherlands, Greece, Ireland, Portugal, Spain, Sweden, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Slovenia, Bulgaria, Cyprus, Croatia, Romania, Hungary. 

Group 3 – Shipping costs based on weight, delivery to various European countries (no exports or Canary Islands): 

• Reference: S83 
• Delivery to: Czech Republic, Germany, Slovakia, Austria, Belgium, France, Italy, Luxembourg, Netherlands, Slovenia, Denmark, Poland, Latvia, Romania, Spain, Croatia, Hungary, Sweden, Bulgaria, Estonia, Ireland, Portugal, Finland, Greece, Lithuania. 

Group 4 – Shipping costs based on weight, delivery to most European countries, with some specific exclusions: 

• References: S91, S94, M01, M02, M06, M08 
• Delivery to: Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Poland, Czech Republic, Sweden. 
• Specific exclusions: 
  S91: does not include Italian islands or Poland, nor exports outside the EU. 
  M01: does not include exports or EU islands. 

Group 5 – Shipping costs based on weight, delivery to selected European countries:

• Reference: S03
• Delivery to: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
• Exclusions: exports and Canary Islands.

Restrictions 

Any shipping restrictions are determined by the carriers and may depend on the package size, product type, or destination. Our system automatically evaluates these restrictions and is constantly updated according to the rules of all transport agencies. This ensures that, if a specific carrier does not appear, you can always choose from the available alternatives. 

Cash on Delivery 

Cash on delivery is not available at BigBuy. All orders must be paid in advance at the time of purchase in order to be processed and shipped. For more information about accepted payment methods, please check: Forms of Payment. 

Delivery times and shipping costs 

Delivery times: Include preparation time plus shipping time. All times are indicative and expressed in business days, excluding weekends and holidays. 

• Preparation time: Most items are prepared within 24/48 hours. Orders including only immediate-shipping products may be dispatched the same day if paid before noon. 
• Shipping time: Depends on the selected carrier and the destination country. Both costs and times are calculated according to the weight, package dimensions, and postal code. 

Shipping costs: Carriers apply the rate according to the volumetric weight, which reflects the space a package occupies in the means of transport. It is calculated as (length × width × height in cm) ÷ standard factor. The volumetric weight may exceed the actual weight and be used as the reference for the calculation. 
To consult weight, volume ranges, and carrier costs, you can download the CSV files from your Control Panel > Downloads: 

• CSV General shipping costs 
  In this file, you can check the shipping price of the products. 

For more precise data based on volumetric weight, you can use the PDF document of the corresponding carrier.  

Once opened, apply the indicated formula, which may vary depending on the carrier. 

• Shipping costs by reference/country file 
  This file allows you to independently check the shipping costs to choose the cheapest by reference and country. Data is updated daily and covers 32 destinations. 

La entrada Shipping Methods Available at BigBuy  se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

The API information is available through the following link.

Remember that to obtain these accesses you need to have a contract for BigBuy Ecommerce or a higher pack. Here you can view the packs available and choose the one that best suits your needs.

If you already have a BigBuy account and an active compatible pack, go to the BigBuy control panel. To do this, go to www.bigbuy.eu and log in.

When you have logged in, go to the control panel and you will see the tab Synchronise with BigBuy, click on this.

Once inside, you will see 2 buttons, one for activating FPT and the other to view the API key. Click on the one you want and you will see the information you need.

La entrada How do you obtain API access? se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.

Below, we’ll explain how to use it. 

1. Deposit via traditional bank transfer 

1a. Create the bank transfer deposit request

1. Go to your BigBuy Control Panel. 

2. Select the Wallet option (1) > Add funds (2) > Bank transfer.

3. To select the amount to deposit, you must enter it in the corresponding field (4). You must deposit at least €300, as indicated in the image (3). 

4. Lastly, click on the Add button (5).

Once done, you’ll have made the recharge request on your BigBuy account’s wallet.

After doing this, you’ll receive an email with the information to make the bank transfer.

Remember that it is very important that your transfer’s concept is the recharge number that appears in the email that we send you.

This recharge method doesn’t incur any additional fees. 

1b. Attach the transfer receipt

Once the transfer is made, you need to attach the receipt by following these steps: 

1. Go to Orders (1) and and open the corresponding order:

2. Click on Attach (2) and select Attach Receipt (3).

3. Select the file from your device (5) and click Send (6).

This way, you’ll complete the topping up process and you’ll just have to wait for your balance to be approved by our administrative department.
It’s not necessary to open a ticket as at BigBuy, we automatically review all recharges during the day. 
If the receipt is not attached or is not valid, the process could take more than 24/48 hours.

For a receipt to be valid, it must be an official document issued by the bank with its name and logo. It must also contain the following information: 

• Order number 
• Execution date in DD/MM/YYYY format. At the latest for the next day 
• Our complete bank account number: ES21 3159 0040 7128 0031 0720
• Exact amount in EUROS. It is not possible to pay by multiple transfers or by several payment methods. 

2. Deposit via Other payment methods

1. Go to your BigBuy Control Panel. 

2. Select the Wallet option (1) > Add funds (2) > Other payment methods.

3.Fill in the required fields, according to your preferred payment method.

Depending on the country, you will have different options to choose between Instant Bank Transfer or Credit Cards.
If you do not yet have options under Other payment methods, we would like to inform you that we are constantly working to offer you alternatives in the future.

If you choose to top up using these options, the payment gateway will charge a commission based on your banking system.
This commission will be applied once the amount has been entered and the payment method selected. 

3. Withdraw funds from the Wallet

To withdraw funds from your wallet, go to the Control Panel, to the Wallet section (1), and click on Withdraw funds (2).

Fill in the following information in the pop-up:

• The amount you want to withdraw (Minimum 50€)
• Method of the withdrawal (Bank transfer or Paypal)
• The account where you will receive the funds

Requests will be processed only on Tuesdays of each week.

3a. Important considerations for effective withdrawal management 

• We remind you that withdrawals to PayPal can only be made if the credit in your wallet comes from a refund processed through that same payment method. 

• You can check the movements of your Wallet in your Control Panel. Once the withdrawal has been processed, it will move from Pending Movements to Transactions Confirmed:

• To speed up the process, make sure that the account selected for withdrawal by bank transfer is the same one you used to recharge your wallet. 
• Our Administration Department reserves the right to request the certificate of ownership or other equivalent documents, depending on the transactions to be carried out as requested by the customer.

4. Configure the Notification of low balance in your wallet

This feature allows you to receive a notification when your credit is about to run out. To activate it, simply indicate the minimum amount (1) at which you want to be notified and click on Enable Notifications (2).

La entrada What is it and how to use the Wallet in my BigBuy account se publicó primero en BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy.