SHIPMENT AND DELIVERY

Urgent shipping to all Europe with package tracking

We work with urgent carriers
Online package tracking with tracking ID
Shipping to the Balearic Islands, Ceuta, Melilla and the Canary Islands
Urgent shipping to all Europe
CSV with shipping charges table at the control panel
Shipping charges module for PrestaShop

Frequently asked questions

How long does BigBuy need to prepare and ship my order?

You can see the preparation time for each product next to its availability. The preparation time for most of the products is 24/48. It is even possible for your order to be shipped on the very same day if it only includes products with immediate delivery and it has been paid before midday.
The delivery time will depend on the selected shipping company and the country of destination. Bear in mind that the indicated delivery time is approximate and refers to business days, excluding weekends and official holidays.

Does BigBuy allow dropshipping delivery with payment as cash on delivery?

Yes. This option is called COD Dropshipping and for the time being, it is only available to customers with an active Enterprise or Dropship Wholesale Pack whose deliveries are made in mainland Spain, the Balearic Islands or Portugal. The commission is very low, 2%, with a minimum of 0.9 €. This cost is included in each order and invoice.

To which countries can I send my orders?

BigBuy is automated and ships to almost every country in the world with express courier. However, shipments to destinations outside the EU may have certain restrictions or special procedures for the management of customs formalities. If you have dropshipping orders outside the EU, you must attach the invoice you issued to your customer in the order menu of your control panel.

Can I make shipments to the Balearic and Canary Islands, Ceuta and Melilla?

Of course. In the case of the Canary Islands, Ceuta and Melilla, shipping charges are a bit higher owing to tariffs and customs clearance. You can calculate the price yourself on this page or at the shopping cart.

What are the shopping costs and the delivery time?

You can estimate the shipping costs and delivery time in the BigBuy shopping cart yourself.

Does BigBuy offer package tracking?

Yes, you can track any package and check the tracking number in your control panel.

What is included in the shipping charges?

The shipping charges include:

  • Suitable packaging (cardboard boxes, bubble wrap, inner protection, etc.)
  • Transportation
  • Insurance
  • Customs clearance at origin

What is included in the shipping charges for delivieries outside the European Union or The Canary Islands, Ceuta and Melilla?

In the case of deliveries outside the European Union or to the Canary Islands, Ceuta and Melilla, customs charges at destination or other taxes (duties) are not included. If they are applicable, the consignee will be responsible for paying them, as well as all import expenses and taxes generated at the customs of destination, whether the products are actually delivered or the consignee does not accept them. We will make every effort to deliver the orders in the shortest time possible, but you need to take into account the regulations of the country of destination for importing the ordered items as BigBuy will not be held responsible for them nor the effects caused by strikes, armed conflicts or other circumstances beyond its control. BigBuy will not be held responsible for customs clearance delays or if the local authorities decide to confiscate any element contained in the shipment.

What happens if you notice that you need to make a change after placing an order?

In the event that there is a need to change some specific data of the shipping addresses, it can be modified if the order has not yet been issued. For this, open an "order not received" incident in the After Sales Department. Our staff will get back to you as soon as possible. In all other cases, the solution will be to cancel the order and create a new one. After a few days, BigBuy will refund you for the cancelled order.

How to cancel an order?

If you wish to cancel an order and stop your shipment, you can cancel it from the Orders menu of your Control Panel.

However, please be aware that once the order is in the "PROCESSED" status, it can no longer be cancelled. If you want to cancel an order that is still "IN PROCESS" and our system does not allow cancellation, you can open an "order not received" incident in the After Sales department indicating the reasons for the cancellation. Our staff will try to respond as soon as possible, although we do not guarantee that it will be possible to stop the order.

Please review your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before finalising them.

How should you proceed when receiving a shipment?

All our items leave the warehouse with the packaging in perfect condition.

The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.

If you are a Dropshipper, take advantage of the order confirmations sent to your customers to educate them in this good practice, as BigBuy does with its distributors.