To attach the transfer receipt you need to:

• Log in to your BigBuy account in Control Panel > Orders > Corresponding order.
• Click on Attach > Attach receipt.

If the proof of payment is valid, the orders or the wallet reloads will be validated within 24-48h. Otherwise, they will not be validated until the amount of the order is received.

For a voucher to be valid it must be an official document issued by the bank with its name and logo. It must also contain the following information:

• Order No.
• Date of execution in DD/MM/YYYY. At latest to be executed by the following day
• Our full bank account number: ES35 0049 4606 7926 1627 6072
• Exact amount in EUROS. It is not possible to pay by multiple transfers or by several payment methods.