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BigBuy

Management of my orders

1. Orders pending dispatch1.1 Introduction 1.2 What do you need to know? 2. Orders in Transit 2.1 How to track your order 2.2 When should I contact us? 2.3 How to obtain proof of delivery 3. Cancel order 4. Fulfillment marketplace 5. Additional information and recommendations 1. Orders pending dispatch 1.1 Introduction All our…

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Which products should appear in my store 

In this article, we will learn to distinguish the publication status of products. This will allow us to understand why a product we thought we had selected doesn't appear in our store or why we see undesired products. 1. Orders pending dispatch1.1 Introduction 1.2 What do you need to know? 2. Orders in Transit 2.1…

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If an issue arises, how do you request a refund?

At BigBuy, you have up to 5 calendar days from receipt of the goods to open an incident report and request a refund. Our deadline is much longer than the usual one - 24/48h - to ensure that our dropshippers have enough time to obtain and provide all the documentation required. After this time,…

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Types of shipping available on BigBuy

At BigBuy we have the best transport agencies available to deliver orders. The best transport agencies with different types of shipping from which you can choose the one that best suits your needs. In this article, we’ll tell you about the different types of shipping that are currently available on BigBuy along with their features. What types…

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What is it and how to use the Wallet in my BigBuy account

In the Control Panel of your account, BigBuy provides you with the Wallet, which you can recharge to have credit for your orders. It's a balance that you can recharge via bank transfer, credit card, or also through dropshipping refunds.  Below, we'll explain how to use it.  1. Orders pending dispatch1.1 Introduction 1.2 What do…

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