The importance of transport companies in dropshipping era

Everything has changed with the era of ecommerce. Electronic commerce is growing like foam, so transport companies are no longer mere intermediaries, but are part of the seller’s strategy. They are also the buyer’s only physical connection to the seller.

Do you still question the importance of transport companies in the ecommerce era?

Transport companies: the key to customer loyalty

At BigBuy we know perfectly well that customers set the guidelines that need to be followed, so it is of vital importance to have transport agencies that are adapted to their needs. However, the logistics of an ecommerce company are certainly one of the least attractive aspects of setting up an online store; hence the growing need for dropshipping.

When you start working with BigBuy, you leave the logistics in our hands. With BigBuy you can be sure that your ecommerce company image will not be adversely affected. We only work with the best, because leaving the selection of transport companies to chance can be fatal for your image. You may think that talking about a bad image is going too far, but the importance of a transport company in brand perception is increasing every day.

In a physical store, many things work for or against the brand, especially when selling directly to the customer. In ecommerce this responsibility falls on the transport companies. Logistics plays such a crucial role in customer satisfaction that even if they trust your online store and its products, if they are unhappy with the delivery, they will probably never trust you again.

To a large extent logistics will be what generates engagement and loyalty towards your brand. Several studies give us the reason: 51% of respondents would not buy in an online store again after having had a bad experience with the delivery. In fact, one of these studies reveals that 81.3% would be more faithful to an ecommerce store that offers faster delivery options.

Retaining a customer costs infinitely less than getting a new one, so don’t lose them. Trust in a dropshipping provider that has a large portfolio of transport companies.

BigBuy and its major logistics allies

Our years of experience have made us learn that quality and excellent customer service will lead any business toward success. At BigBuy we provide our customers with a large portfolio of transport agencies they can rely on, and sometimes create working relationships with.

Among all of our logistics partners, at BigBuy we have international transport companies and distributors with sufficient capacity to meet the needs of our customers, distributors and, of course, the resources to respond to our requirements and shipping volume.

• SEUR: during the week of Black Friday in 2019, it handled over two million shipments, with a peak in Spain of half a million on Tuesday, November 27. A figure that undoubtedly demonstrates its logistical capacity. SEUR is recognised for its speed.
• Correos (Post Office): 2019 was a record year for the Spanish company, as it exceeded 165 million shipments. In fact, 59 million were managed by Correos Express through its urgent parcel delivery branch, which demonstrates the importance of delivering as soon as possible.
• UPS: this parcel company distributed 800 million packages globally on the Black Friday and Cyber Monday line.
• GLS: thanks to its transport network, it is one of the leading parcel companies in Europe. It provides parcel services to more than 270,000 customers and also offers express services and logistics solutions. Its own coverage reached 41 countries and seven U.S. states.
• FedEx: the world’s leading transport company, it handles around 14 million packages every day.
• DHL: this transport company is similar to Correos. With a 30% growth rate associated with e-commerce, its subsidiary DHL Express has had peaks of over 100,000 international packages a day.
• Deutsche Post, Royal Mail, DSV, La Poste, Dachser are all transport companies that are part of the BigBuy catalogue and have years of experience, speed and reliability.

Advantages of working with many transport companies

As they say, variety is the spice of life, which is also the case with transport companies. At BigBuy, we believe in the importance of transport companies in the ecommerce era. We are committed to collaborating with the greatest possible number of courier companies. The advantages of this strategy are many and varied:

• By opening up the range and working with many transport companies, we have ended up collaborating with the best in each country, both in terms of capacity and price.
• The world is large and, as is well known, there are so-called “remote areas”, which can be quite a headache. Having this wide variety of transport companies at BigBuy means all areas are covered, often with more than competitive prices.
• With regard to price, it is certainly a great advantage to be able to choose between so many transport companies, since we can offer the best price in each area.

As you can see, logistics and the role of transport companies are essential to the success of an ecommerce business and can help to ensure customer loyalty. So if you have opted for dropshipping as a business model, you have nothing to worry about. At BigBuy we not only take care of the logistics, but we offer you the greatest possible variety and quality. Try it for yourself!