How to refund an order on a Shopify online store - BigBuy Academy | Documentación y ayuda técnica gratuita para clientes de BigBuy

If you are selling on Shopify, at some point and for whatever reason, you will need to make a refund to a customer. Below, in this article, we show you how to do this.

To mark an order as refunded, follow the steps below.

In the Shopify backoffice, go to the order that you want to refund and click on Refund

To proceed with the refund, follow these steps:

Select the units to be refunded
Unmark the checkbox for the option Replace item

This is very important, because if you leave it checked it may lead to conflicts of available stock on the Multi-Channel Integration Platform. A lack of stock may occur from having already sold that item.

Enter the value of the shipment that you want to refund to the customer
If you wish, note the reason for the refund

You can now carry out the refund. Mark the corresponding box if you want to send a notification to the customer.