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At BigBuy, you have up to 5 calendar days from receipt of the goods to open an incident report and request a refund. Our deadline is much longer than the usual one - 24/48h - to ensure that our dropshippers have enough time to obtain and provide all the documentation required. After this time,…
Order management
At BigBuy, we work with the best transport agencies so you can choose the one that best suits your needs. When placing an order, the cart breakdown shows:
available carriers
shipping type
transport type
estimated delivery time (does not include preparation time)
price
Shipping Types
Before continuing, it is important to understand the acronym POD…
Tracking orders and keeping incidents with courier service under control is an important element for keeping your customers satisfied, and for this reason, we have developed a section on BigBuy through which you can track all your orders in a very easy way.
With this function, you can forget about tracking on the different transport agency…
In this article, we explain how to view the final prices of your products on your sales channel, as well as understand how these are calculated according to the pricing rules applied and taxes, among other factors.
Note: The taxes applied to the product are calculated according to the seller’s tax information and the country.…
Orders are created automatically on BigBuy if you have the E-commerce pack or a superior one, and you are working with the Multi-channel Integration Platform (MIP). After shipping, the status will be updated on your sales channel and the MIP. When the tracking information becomes available, this will be added to the order.
It…
At BigBuy we want to make the invoicing process easier for you when exporting outside the European Union, both on a theoretical and practical level. So that you know exactly how to create invoices for this type of export, in this post we will explain, step by step, how to create one, as well as…
BigBuy offers you the possibility of working through the Cross Docking model. This distribution system consists of shipping a product which is held as part of the distributor’s stock within the distributor’s store and which will be deducted from the stock and shipped to each client by the distributor’s preferred carrier.
Here, we explain how…
Let’s look at how to install the BigBuy Prestashop Dropshipping Connector module in your Prestashop Store.
When you connect your store with the Multi-Channel Integration Platform (MIP), whether it be the 360º Dropshipping Shop developed by BigBuy or a store created and connected with MIP, you will have integrated order synchronisation in the MIP itself.
In the Control Panel of your account, BigBuy provides you with the Wallet, which you can recharge to have credit for your orders. It's a balance that you can recharge via bank transfer, credit card, or also through dropshipping refunds.
Below, we'll explain how to use it.
Where I can see the final sale price…
