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BigBuy

Media Markt Connector: Complete guide

In this article, we have gathered together a selection of basic articles on configuring and starting to use our Media Markt connector. How to synchronise Media Markt How to manage the inclusion and exclusion of products through the Multi-Channel Integration Platform How do price rules work? In the articles below, you can find more information…

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Attach the transfer receipt

To attach the transfer receipt you need to: Log in to your BigBuy account in Control Panel > Orders > Corresponding order. Click on Attach > Attach receipt. If the proof of payment is valid, the orders or the wallet reloads will be validated within 24-48h. Otherwise, they will not be validated until the amount…

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How to schedule and cancel my orders? 

At BigBuy, we want you to have maximum control and autonomy over your order management. That’s why we offer you the possibility to schedule the validation of your orders and easily cancel them within that same time frame.  Follow this quick guide to make the most of this feature. Schedule my orders  Cancel my orders …

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Management of my orders

Schedule my orders  Cancel my orders  When is this functionality useful?  1. Orders pending dispatch 1.1 Introduction All our products have a preparation time of 2 to 5 days, depending on the type of product and the warehouse of origin. You can check these times on each product sheet. 1.2 What do you need to…

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Which products should appear in my store 

In this article, we will learn to distinguish the publication status of products. This will allow us to understand why a product we thought we had selected doesn't appear in our store or why we see undesired products. Schedule my orders  Cancel my orders  When is this functionality useful?  NOTE:In channels with International Listing, products…

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If an issue arises, how do you request a refund?

At BigBuy, you have up to 5 calendar days from receipt of the goods to open an incident report and request a refund. Our deadline is much longer than the usual one - 24/48h - to ensure that our dropshippers have enough time to obtain and provide all the documentation required. After this time,…

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Shipping Methods Available at BigBuy 

At BigBuy, we work with the best transport agencies so you can choose the one that best suits your needs.  When placing an order, the cart breakdown shows:  available carriers  shipping type  transport type  estimated delivery time (does not include preparation time)  price  Shipping Types Before continuing, it is important to understand the acronym POD…

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What is it and how to use the Wallet in my BigBuy account

In the Control Panel of your account, BigBuy provides you with the Wallet, which you can recharge to have credit for your orders. It's a balance that you can recharge via bank transfer, credit card, or also through dropshipping refunds.  Below, we'll explain how to use it.  Schedule my orders  Cancel my orders  When is…

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